Office Support Associate

Office Support Associate - McKinley Health Center

McKinley Health Center

Job Summary

Perform clerical and reception duties and assist the staff in meeting the day to day operation of the clinic.

Duties & Responsibilities

• Answer telephone calls, refer questions to providers as appropriate and relay messages.
• Make appointments, cancel and reschedule when necessary.
• Sign in scheduled and walk-in patients.
• Pick up mail and distribute to respective providers.
• Duplicate or copy materials as needed.
• Assess need for and order office supplies from Business Office.
• Assist in gathering specific clinic statistics.
• Make outside referral for providers as instructed.
• Assist in new employee orientation to the unit.
• Work in other units as necessary.
• Greet and direct patients as appropriate.
• Keep work areas and sign-in desk clean and orderly.
• Document all cancellations and DNKAs appropriately.
• Participate in continuous Quality Improvement activities as assigned.
• Responsible and accountable to support and ensure a culture of safety, quality and risk management including compliance with ethics.
• Perform other duties as assigned; these vary depending on the specific unit to which the position is assigned.

Minimum Qualifications

1. High school diploma or equivalent.

2. Any one or combination totaling eighteen (18) months from the categories below: A. College coursework in any curriculum as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) B. Work experience performing office/clerical activities, including the use of computer systems.

Preferred Qualifications

Minimum of six (6) months to one (1) year of experience working in a medical clinic, physician office, outpatient healthcare setting, or similar clinical environment.

McKinley Health Center aims to provide high-quality ambulatory healthcare and health education to students and medical expertise to University leadership. The Center is also accredited through the Accreditation Associate for Ambulatory Health Care (AAAHC). Employees at MHC are required to provide proof of certain immunizations according to recommendations from the Center for Disease Control (CDC) Advisory Committee on Immunization Practices (ACIP) guidelines. To review the full policy, please click here -Immunizations.

Our staff works on campus with an academically talented and diverse student population representing a wide range of backgrounds and experiences, including international students.

Appointment Information

This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 7/20/2026.

Sponsorship for work authorization is not available for this position.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on July 6, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Sean Wilson at seanw11@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.

Requisition ID: 1036957

Job Category: Administrative Support