Office Manager

Requirements

• High school diploma or equivalent required
• 4+ years of progressive experience in a healthcare environment, such as medical assisting, clinical operations, medical office administration, patient access, practice management, healthcare customer service, referral coordination, or another related healthcare support role
• Working knowledge of medical office operations, ambulatory care workflows, and clinical procedures, with the ability to provide clinical support when operationally necessary
• Working knowledge of common medications and disease processes affecting the patient population served
• Knowledge of HIPAA, OSHA, CLIA, infection prevention, medical coding principles, and other applicable healthcare regulations
• Experience using electronic medical records (EMRs)
• Proficiency with Google Workspace (Drive, Docs, Sheets, Slides)
• Excellent customer service skills and professional telephone etiquette
• Strong organizational, prioritization, time-management, and multitasking skills with exceptional attention to detail
• Excellent verbal and written communication skills with the ability to effectively communicate with patients, providers, health plans, vendors, leadership, and internal and external partners
• Strong leadership, interpersonal, coaching, and team-building skills with the ability to motivate, develop, and hold team members accountable while fostering a collaborative, service-oriented culture
• Strong critical thinking, analytical, decision-making, and problem-solving abilities
• Ability to maintain confidentiality and appropriately handle sensitive and protected information
• Demonstrated ability to work independently while effectively managing multiple priorities in a fast-paced clinical environment
• Demonstrated commitment to delivering exceptional patient care and a Five-Star patient experience
• Results-oriented with a focus on quality, operational excellence, accountability, and continuous improvement
• Ability to build positive relationships across departments and work effectively with cross-functional teams
• Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare
• Ability to adapt to changing priorities while maintaining professionalism and a positive attitude
• Ability to perform a full range of physical activities required in a clinical environment, including assisting with patient positioning and transfers when necessary
• Frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements throughout the workday
• Manual dexterity and fine motor skills sufficient to operate medical equipment, complete administrative tasks, and perform clinical duties when needed
• Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate
• Ability to sit or stand for extended periods based on operational needs
• Visual acuity and hearing (with or without reasonable accommodation) sufficient to safely perform essential job functions
• Ability to operate standard office equipment, computers, telephones, and clinical devices
• Ability to travel between clinic locations, attend meetings, and participate in training sessions as business needs require
• Reliable transportation to consistently report to scheduled work locations and meetings
• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within the Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Nice to have:

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field
• 1+ year(s) of leadership, supervisory, lead, or team coordinator experience in a physician practice, outpatient clinic, or other healthcare setting
• Experience leading multidisciplinary healthcare teams
• Experience working within a Medicare Advantage or value-based care environment, including knowledge of HEDIS and quality initiatives
• Current CPR/BLS certification
• Certified Medical Assistant (CMA, RMA, CCMA, NCMA)

Benefits

• Performance bonuses that reward the quality outcomes you help drive
• 8 paid company holidays per year
• Paid Time Off (PTO) - accrued from day one
• Medical, Dental & Vision insurance
• Teladoc virtual care
• 401(k) through Fidelity
• Better Health Wellness Program
• Employee Assistance Program (EAP)
• Parental leave
• BHG University
• LinkedIn Learning
• Working Advantage

Important Details

• Schedule: Monday-Friday, no weekends, no on-call

About the Company

VIPcare specializes in primary care for patients 65+. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. VIPcare is transforming healthcare one patient at a time.

Better Health Group is one of the leading national primary care platforms enabling providers to shift focus to value-based care.

Headquarters

2940 South Us Highway 1, Fort Pierce, FL 34982

Open jobs

195

Website

betterhealthgroup.com