Office Manager

The Office Manager provides administrative services and support for the corporate office located in West Midtown Atlanta. The Office Manager will be the first point of contact for visitors and phone inquiries. This position will also assist with administrative tasks within all departments including sales, marketing, human resources, and operations as business demands. The ideal candidate is professional, personable, and well organized.

Key Responsibilities:

Duties may include but are not limited to:

• Become the main contact for all external and internal inquiries for the main office and off-premise catering division.
• Facilitate internal communications and gain understanding of all aspects of the company to effectively be a line of communication across departments and divisions.
• Be the initial contact for guests and appointments at the corporate office.
• Send, receive, and distribute mail.
• Manage calendars for all board rooms and tasting rooms in the building.
• Prepare tools for meetings.
• Order special products and office supplies.
• Answer phones and organize and distribute sales inquiries and leads.
• Maintain call logs.
• Respond to all customer inquiries in a polite and timely manner.
• Maintain list of top clients and distribute cards and gifts as needed.
• Create, maintain, and distribute customer feedback surveys.
• Assist departments with graphics and designs of content such as; monthly communication list, tasting & mixer invitations, virtual newsletters, menu signage & design, catering proposals, etc.
  • This position also has opportunity to assist in photographing events and attending networking events.
• Assist with marketing tools and contact information into listservs.
• Creating wedding baskets for clients.
• Assist with creating proposals, managing or updating BEOs in Caterease, assist in the tracking of Purchase Orders, and more as directed.

Education and Experience

• 1+ year in an office manager or administrative role, or equivalent.
• Proficient in Publisher, Microsoft Office & Caterease a Plus, Canva/Adobe experience is preferred!

Specialized Skills:

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Effective organizational skills.
• Self-motivated.
• Interpersonal skills and team player.
• Ability to work under deadlines; proficiency with Microsoft Office, Publisher, and Excel.
• Must have a welcoming personality.
• Must be extremely punctual.

Core Value and Competency Requirements

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.
• Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: “see it, own it, solve it.”
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.
• Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Schedule & Compensation:

• This is a full-time hourly role. Pay is bi-weekly.
• Typical schedule is 9am-5pm (M-F); position may require to work nights, weekends, and occasional holidays as business demands.
• Benefits include health insurance, dental, vision, life, 401k, short & long term disability, HSA, daily lunches in office.