Office Manager

About This Role

This Office Manager / Employee Experience Associate role involves overseeing the daily operations of the San Francisco office and developing programs to enhance the employee experience for both in-office and remote teammates. The position suits a proactive, team-oriented individual who will partner with the People team on culture and engagement initiatives, and with the Chief of Staff to support the executive team.

Responsibilities

• Own the day-to-day relationship with the property manager for the SF office
• Oversee groceries, kitchen supplies, and catered meals throughout the week, maintaining a fully stocked pantry and a clean dining area
• Receive, sort, and distribute incoming mail and deliveries, and process outgoing mail
• Manage visitor access (e.g., badging) and provide a welcoming office environment
• Set up and maintain conference rooms, supply storage, and other office resources
• Purchase supplies, run office-related errands, and serve as point of contact for office equipment needs
• Ensure new SF hires are set up in the office (desk, computer, key card access to the building and office suite, etc.)
• Manage office improvements, including new furniture, painting, storage, and layout changes, from vendor selection through completion
• Be the culture champion for the San Francisco office
• Help build and evolve a remote-first employee culture, creating ways for in-office and remote employees to connect and feel equally included
• Own employee appreciation day and holiday gifting for the US, including planning, budgeting, vendor selection, and execution
• Plan and manage internal events (trainings, business meetings, happy hours, holiday events, and team social events)
• Own and build the Ethos swag store for employees and partners, including vendor relationships, product selection, inventory, and fulfillment
• Proactively build, manage, and schedule the company offsite calendar across teams (8-10 offsites per year), covering venues, logistics, vendors, and coordination with team leads
• Support the executive team EA on larger projects and during busy periods
• Support the Chief of Staff / VP of Communications on ad hoc projects, including employer branding
• Build and maintain effective working relationships with the Executive team, IT, People, Finance, Legal, and external vendors
• Perform administrative duties, maintain files, and organize documents as needed

Requirements

• Passion for creating a welcoming, inclusive workplace for both in-office and remote employees
• Experience planning and executing events, ideally multiple events at once
• Strong project management skills, with the ability to manage timelines, budgets, and vendors across several projects