Office Manager

Lead your office team to success! As our Office Manager, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed.

Why Work for Senior Helpers of Suffolk?

• Great Place to Work® Certified
• Autonomy—We encourage our team members’ independence and believe in our team's ability to complete their job duties without micromanagement.
• Task Variety—We provide an engaging workday that draws on your diverse skill sets to avoid monotony.

Job Duties:

Customer Service

• Ensure all communication is sent in a timely manner according to policy.
• Answer and screen incoming phone calls in a pleasant, courteous manner
• Input client leads into home care software and create and send client welcome packets and prospect information.

Billing – Accounts Receivable & Payable

• Ensure invoices are completed accurately, timely, and according to company policy.
• Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
• Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
• Record incoming checks and monitor outstanding receivables on a continual basis to make sure accounts receivable are not behind. Follow up on receivables per company policy.
• Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date.

Payroll & Recruitment

• Collect and organize time sheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect time sheets.
• Complete caregiver and internal payroll according to schedule.
• Assist with billing and payroll functions to meet company deadlines.
• Review time sheets for any significant change in client status and indicate them in the caregiver notes section and properly document the information.
• Complete caregiver reference checks and criminal background checks
• Create new hire packets and employee handbooks.
• Verify complete caregiver information in the file after hiring.
• Input caregiver information into home care software

Clerical:

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation.