About This Role
Managing an office location involves overseeing all operations, including team member support, merchandising, inventory management, training, and safety. This role focuses on maximizing retail sales while supporting patients' medical needs, ensuring a world-class total patient experience, and driving revenue and profitability.
Responsibilities
- Direct and execute the overall sales and profitability of an individual office location through effective execution of Total Patient Experience (TPE)
- Develop and maintain a good working relationship with doctors associated with the office location and serve as liaison between doctors and the office team
- Manage human resources, including recruitment, selection, training, coaching, and development of team members, and coaching of KPI scorecard results
- Conduct performance reviews and compensation evaluations for the office team
- Exercise judgment and utilize tools to achieve revenue and EBITDA growth
- Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way
- Maintain the facility to corporate standards, including building, equipment, parking lot, and grounds, as well as safety rules, HIPAA & OSHA requirements, hazardous material handling, and waste disposal
- Monitor and enforce company cash handling policies and procedures, including petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule
- Execute day-to-day operations of the office by ensuring team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training are completed
Requirements
- Management experience
- Favorable result on background check as required by state
- Must be able to provide proof of identity and right to work in the United States
- HSD or GED
Nice to have:
- Industry related experience
- ABO, NCLE, LDO certifications
Important Details
- Physical requirements: frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%); able to lift, carry, push, and pull items up to 25 lbs; strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology; visual and auditory acuity (including color, depth, peripheral vision, and ability to adjust focus) required 100% of the time; occasional driving or climbing may be necessary
About the Company
EyeCare Partners is an equal opportunity/affirmative action employer.
