Office Manager

Office Manager — Metawood Tree Service

Location: Remote, based in or near central Ohio (Granville/Licking County area). In-person time required once per week for onsite jobsite visits and / or owner check ins.

Type: Full-time, salaried

Compensation: $65,000–$75,000/year, based on experience

Reports to: Owner

About Metawood

MetaWood Tree Service is a small but growing residential tree care company in central Ohio, built on skilled climbing and rigging over than heavy machinery use. We are known locally for the quality of our work and for our clearly communication — with our clients and with each other. We're building the systems that let a skilled, well-run crew grow without losing that standard.

About the Role

We're hiring our first Office Manager to own the administrative and client-facing backbone of the business. This is a broad, foundational role: you'll be the first point of contact for new clients on phone calls and website inquiries, the one working with our owner to keep the schedule and CRM running smoothly, and the one making sure our online presence reflects the quality of our work in the field.

This role is remote day-to-day, with a standing weekly visit to job sites to check in with the crew, gather photos, and collect content for our website and social media.

What You'll Do

Client Intake & Communication

• Answer incoming calls and inquiries; capture contact information and the client's need and timeline
• Log every lead into Arbostar (our CRM) promptly and accurately
• Schedule walkthroughs and manage the calendar for the owner and crew
• Send quotes and handle client follow-up calls at the intervals we've defined
• Be a calm, clear point of contact when clients have questions or concerns about their job

CRM & Scheduling

• Own day-to-day management of Arbostar: leads, quotes, job status, and the crew's schedule
• Keep the 2–4 week job backlog organized and visible
• Track and report on close rates and lead sources

Marketing & Web Presence

• Manage and update company website
• Visit job sites roughly weekly to take photos and gather content for social media and the website
• Post and maintain an active, professional social media presence

General Office Management

• Handle day-to-day administrative tasks: document filing in Google Drive, email correspondence, and light bookkeeping support alongside our outsourced CFO/CPA firm