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Office Manager at Priority Pumping - JobAssist
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Home›Jobs›IT & Software›Office Manager
Priority Pumping logo

Office Manager

Priority Pumping

RemoteFull timeMid level$54k – $62kPosted today
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About the role

Office Manager

HomeField East Valley is a 100% woman-owned septic and wastewater company serving more than 6,000 customers across the East Valley. We handle septic pumping, maintenance, repairs, ADEQ inspections, and commercial grease trap services.

We are a fast-growing company built on systems and processes. Our philosophy is simple: build a system once, tweak it until it works, then make it trainable so anyone on the team can run it. We are bringing our bookkeeping fully in-house and using AI to automate the routine work so our people can focus on what matters.

We are looking for an Office Manager whose brain naturally works this way. You see a messy process and want to map it, fix it, and write it down. You already use AI tools in your daily work and you are excited to help us build systems that run on autopilot, with a human keeping watch.

What You Will Own

Systems and Processes

  • Build clear, repeatable processes for the office, then refine them as we grow
  • Document every system as a simple, trainable SOP so any team member can follow it
  • Look for bottlenecks and find better, faster ways to get work done
  • Help train team members on new processes and keep documentation current

Bookkeeping, AI, and Automation

  • Take ownership of day-to-day bookkeeping as we transition it fully in-house
  • Use AI tools to automate repetitive tasks like data entry, reconciliations, reminders, and reporting
  • Build and document automated workflows, then monitor them to make sure the output is accurate
  • Review and approve what automation produces, catching errors before they reach our books or our customers
  • Bring new ideas for where AI can save time across the office

Accounts Payable

  • Enter, code, and pay vendor and subcontractor bills accurately and on time using QuickBooks Online and Ramp
  • Keep vendor accounts current and resolve billing questions

Accounts Receivable

  • Invoice completed jobs promptly and accurately
  • Post payments and keep receivables current
  • Follow up with customers on open balances in a friendly, professional way

Procurement

  • Help build and run a clear purchasing process, from request and approval to receiving and payment
  • Track spending in Ramp, compare vendor pricing, and keep purchases organized and documented

Commercial Service Agreements and Residential Memberships

  • Manage commercial service agreements, including schedules, renewals, and contract billing

Job details

Workplace

Remote

Employment

Full time

Seniority

Mid level

Headquarters

Chandler, AZ 85225

Salary

$54k – $62k

Posted

Posted today

About company

Headquarters

Chandler, AZ 85225

Open jobs

1

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  • Manage our residential membership program, including enrollments, renewals, and billing
  • Make sure every agreement and membership visit is scheduled, completed, and billed
  • Customer Retention and Growth

    • Keep our current customers coming back by tracking service history, upcoming maintenance, and lapsed members and agreements
    • Spot opportunities to win back past customers and renew expiring agreements
    • Identify and help build partnerships with realtors, property managers, builders, and commercial accounts
    • Bring ideas for new customers and relationships that grow the business

    Jobs and Service Tickets

    • Track jobs from booked to closed in ServiceTitan
    • Make sure every job is completed, documented, invoiced, and closed
    • Follow up with customers after service to confirm the work was done right and answer questions

    Payroll Support

    • Gather and review time, commissions, and payroll information
    • Make sure payroll is completed accurately and on time, every time

    Subcontractors and Vendors

    • Onboard subcontractors, including W9s, certificates of insurance, and agreements
    • Track insurance and document expirations so nothing lapses
    • Build and maintain strong vendor relationships

    Reporting

    • Prepare regular job, financial, and office reports for ownership
    • Spot open items and loose ends before they become problems

    Phone Support

    • Serve as backup for our booking team, taking rollover calls and covering the phones when a team member is out of the office
    • Support our CSRs with customer questions, billing, and job status

    Who Thrives Here

    • 3 or more years as an office manager or office administrator for a home service company (plumbing, HVAC, electrical, septic, pest, or similar), ideally where you were the go-to person for the whole office
    • QuickBooks Online experience required
    • Experience with Ramp is a major plus
    • You are a systems thinker who loves building a process once, improving it, and writing it down so others can run it
    • You already use AI tools such as ChatGPT, Claude, or Copilot in your work, and you’re excited to take it further
    • You enjoy finding the repetitive task and figuring out how to make it run itself
    • Curious and eager to learn the septic industry; no septic experience needed, we will teach you
    • You see every customer touchpoint as a chance to build a relationship, keep a client, or open a door to a new one
    • Strong bookkeeping skills, including AP, AR, and reconciliations
    • Experience with ServiceTitan or similar field service software
    • Experience managing service agreements, maintenance plans, or membership programs
    • Experience processing or supporting payroll
    • Warm and confident on the phone with customers
    • Organized, dependable, and great at follow through
    • Trusted with confidential financial and employee information

    Why HomeField

    • Report directly to the owner and help shape how our office runs
    • Join a fast-growing company where your systems and ideas get put to work
    • Learn a specialized, essential industry from a team with deep experience and room to grow
    • Established business with a loyal customer base
    • Steady weekday schedule
    • Health, dental, and vision insurance
    • 401(k) with company match
    • Life insurance
    • Paid time off and paid holidays
    • Continuing education to help you keep growing your skills

    Benefits:

    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Vision insurance

    Application Question(s):

    • Do you have hands-on experience using QuickBooks Online?
    • This position is in the office Monday through Friday, 8 am to 5 pm. Are you able to work this schedule?
    • How many years have you worked as an office manager or office administrator for a home service or trades company? (plumbing, HVAC, electrical, septic, pest control, or similar)
    • Have you used ServiceTitan?
    • What are your feelings towards AI? Which AI tools have you used? How do you use them in your work today, and what do you use them for?
    • Describe one task or process you have automated or made faster. What did you change, and what was the result?
    • This position is a backup phone position for our CSRs. Meaning, if the CSRs are busy or out of the office and the phone rings over to you, you will be responsible for answering the phone and booking calls. Do you have experience doing this job?
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