Office Coordinator, Student Success

About This Role

Coordinating the Student Success Center, this role provides administrative support and assistance to students. Key responsibilities include managing student records, overseeing the peer tutor program, and proctoring exams.

Responsibilities

• Serve as a central liaison for students, other departments, and external constituencies in resolving day-to-day matters
• Provide support such as answering phone calls, assisting with and resolving problems and inquiries of students and visitors, reviewing incoming and outgoing correspondence, and handling follow-up communication
• Offer guidance and direction to students regarding Student Success Center service needs
• Coordinate appointments with the Director and other members of the Student Success Center
• Assist students by partnering them with academic coaching, peer tutors, class help sessions, and note takers
• Schedule consultation appointments for students with disabilities to meet with the Director of Student Success
• Assist in maintaining the section of the student database for Disability Services
• Provide administrative oversight of the testing center
• Schedule, proctor, and coordinate incoming and outgoing exams, including mid-term and final exams
• Participate in and contribute to weekly staff meetings
• Assist in the active supervision of all student tutors and note takers
• Directly supervise the peer tutor program, including hiring, training, approving timecards, addressing complaints, and resolving problems
• Establish, update, and maintain department files, inventories, and records
• Implement and maintain data management systems
• Purge files after allotted holding time has passed
• Assist the Director in the preparation of semester and annual reports
• Utilize knowledge and understanding of underlying operational issues to create, compose, and edit administrative correspondence, emails, and reports
• Ensure common areas are clean and organized and communicate with Physical Plant about needs that arise
• Order and maintain office supplies and process duplication requests as needed for department functions
• Adhere to College policies and procedures, including the maintenance of confidentiality of all processed information
• Assist with Student Development program initiatives as assigned
• Assist with Student Development event days (e.g., Welcome Week, Career Fair)
• Assist with other duties as assigned

Requirements

• High School Diploma or GED
• Three years of administrative/program support experience in a similar environment
• Record keeping and report preparation skills
• Efficient in the use of Microsoft Suite
• Accurate, efficient data entry
• Communicate effectively verbally and in writing
• Maintain effective working relationships with other people
• Be a thoughtful and articulate Christian and an active member of a Protestant evangelical Christian church
• Understand and support the College’s “Foundational Concepts of Christian Education” by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work
• Ability to perform talking, hearing, and seeing
• Sufficient manual dexterity to operate all office equipment including computers, printers, copiers, scanners, and telephones
• Ability to reason, analyze, prioritize, conceptualize, make judgments, and solve problems

Nice to have:

• Bachelor degree or higher in a related field
• Three to five years of administrative/program support experience in an educational setting
• One to two years of administrative/program support experience with a department or program serving students with special needs
• Knowledge of academic and facilities scheduling

Important Details

• Schedule: Approximately 29 hours per week (not to exceed 30 hours in any given week) from August through mid-May; specific daily schedule determined in consultation with the Director of Student Success; summer work may be scheduled in consultation with the Director of Student Success and the Office of Human Resources

About the Company

Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.