Office Coordinator

About This Role

Serving as the primary point of contact for clients, the Office Coordinator communicates with them via phone and email to address questions and requests. This role involves managing information in computer databases, operating standard office equipment, and preparing various documents. It suits an individual who is meticulous, professional, and dedicated to maintaining high standards of service and confidentiality.

Responsibilities

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
• Operate standard office equipment other than computers
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
• Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness
• Enter and locate work-related information using computers and/or point of sale systems
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Report accidents, injuries, and unsafe work conditions to manager
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

About the Company

With over 100 award-winning hotels worldwide, The Ritz-Carlton creates exceptional experiences that remain with guests long after their stay. The company attracts top hospitality professionals who craft lifelong memories, believing that everyone succeeds when empowered to be creative, thoughtful, and empathetic. Every day, The Ritz-Carlton sets the standard for rare and special luxury service globally, priding itself on delivering excellence in the care and comfort of its guests. As part of the team, employees learn and embody the Gold Standards, including the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means joining a collection of brands within Marriott International.