About the role
Duties
The individual selected for this position will:
- Provide technical support and assistance to the Regional Office Computer Specialist for office automation and laptop activities.
- Develop methods for automating administrative and program reports.
- Set up procedures to enter and to retrieve the data.
- Ensure that proper software has been installed and is ready for shipment to the field representatives.
- Establish, reset, and delete passwords.
- Select the most appropriate software for automating office work based on the nature of the work and the characteristics of available software types.
- Provide instructions for other employees on the methods and procedures for using the selected software.
- Act as the point of contact for laptop hardware, software, and telecommunications problems.
Qualifications
Specialized Experience:
For GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service.
Experience for this position includes providing technical support for laptop computers; installing hardware/software packages; troubleshooting problems, developing and preparing program reports; maintaining electronic mail and telecommunications in order to support office automation activities.
Education cannot be substituted for experience at this grade level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
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