About This Role
This Office Assistant II position in a fast-paced pulmonology office supports patients and care teams by managing scheduling, coordinating patient information, and providing exceptional service both in person and over the phone. The role suits a detail-oriented, patient-focused candidate who can collaborate across departments.
Responsibilities
- Verify necessary information and records in the medical record and computerized scheduling system
- Prepare patient charts for upcoming appointments
- Complete necessary paperwork such as encounter forms and referrals
- Use computer system to generate information necessary for billing
- Maintain a clean, orderly waiting area including beverage area and reading materials
- Answer questions regarding patient appointments and testing
- Greet and register patients in a polite, prompt, helpful manner
- Provide any necessary instructions/directions
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions
- Assist with inpatient billing process
- Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
- Process medical records release requests
- Identify stock levels of office supplies and assist with ordering/inventory management
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed
- Answer telephone, screens calls, takes messages and provides information in a courteous manner
- Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks
- Schedule, coordinate and reschedule patient appointments
- Relay necessary messages to staff and providers
Requirements
- High school diploma or GED
- Three years of work experience, preferably in a medical office setting
- Word processing and computer experience required
- Act 34
Nice to have:
- Prior medical office and Epic experience
- Knowledge of medical terminology
Important Details
- Schedule: Monday through Thursday from 8:15am to 4:45pm and Friday from 7:30am to 4:00pm
About the Company
UPMC is an integrated global health enterprise headquartered in Pittsburgh, Pennsylvania, and is one of the leading nonprofit health systems in the United States.
