About This Role
Joining the Havertys Team as an Office Assistant means being part of a vibrant and energetic environment where customer service is paramount. This role is essential in ensuring a seamless customer experience in our retail locations by focusing on teamwork and customer satisfaction.
Responsibilities
- Balance the cash fund every morning and evening
- Complete daily opening and closing procedure checklists
- Prepare and reconcile bank deposits
- Accurately process customer sales and payments
- Maintain an organized and secure office environment
- Answer incoming calls, distribute messages, and manage store voicemail
- Handle customer complaints and follow up on service tickets
- Review outstanding customer transactions
- Verify and schedule deliveries to ensure they are ready to be routed
- Ensure purchase orders are present for out-of-stock products
- Contact customers when products are available for pickup
- File and prepare daily paperwork
Requirements
- High school diploma or GED
- 1-3 years of customer service experience (preferably in retail)
- 1-3 years of cash handling experience (e.g., banking, customer service, data entry, office administration, medical records) or equivalent combination of education and experience
- General computer skills with knowledge of Microsoft Word, Excel, and O365 preferred
- Strong math, communication, and customer service skills
- Highly organized with the ability to multitask
- Able to follow oral and written instructions and work independently with discretion
Benefits
- Paid comprehensive training
- Flexibility to draw pay between pay cycles with our Daily Pay Program
- 401K program with a company match of 4%
- Generous benefits package with premier medical, dental, and vision partners
- Paid time-off includes vacation, sick time, personal days, company holidays
- Ability to advance within the company if desired
- Opportunities to give back to the community
- Substantial associate discount on our quality merchandise
- Bonus program for team member referrals
- Educational financial assistance
- Complimentary health and wellness program
Important Details
- Schedule: Monday – Friday, occasional weekends; stores are open 10 am – 7 pm Monday – Saturday and 12 pm – 6 pm Sunday
Application Process
- Submit your application through the designated platform
