Office Administrator

About This Role

The Office Administrator will serve as a professional, motivated, and compassionate Receptionist Site Lead in a medical office setting, providing excellent customer service within the mental health field. This position is ideal for an organized, detail-oriented self-starter who thrives in a busy, fast-paced environment while maintaining a welcoming demeanor.

Responsibilities

• Greet patients
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Schedule patient appointments
• Collect co-pays and payments
• Respond and comply to requests for information
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality
• Be support to all therapists and doctors

Requirements

• Must be willing and available to work weekends as needed
• Excellent customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and priorities efficiently
• Professional, friendly, and compassionate demeanor
• Must be a dependable team player who works well with others
• Self-motivated, proactive, and eager to learn
• Ability to remain calm, organized, and professional in a busy, active office environment
• Fingerprint Clearance Card required within 90 days of employment
• Pass a background check

Benefits

• Health/Dental/Vision Insurance
• PTO
• Positive, supportive work environment
• 401(k)

Important Details

• Schedule: Monday-Friday 10am-6pm, with hour lunch
• Hours per week: 40

About the Company

Strategies for Success is seeking to incorporate this role to support its team in a medical office setting.