About This Role
An Office Administrator manages the daily coordination among clients, the factory, transport partners, vendors, and internal teams. This role suits a candidate with strong communication and coordination skills, who is organized, detail-oriented, and capable of handling multiple tasks efficiently.
Responsibilities
- Coordinate with the factory team for production, order processing, and timely dispatch of materials
- Coordinate with clients regarding order status, production updates, dispatch schedules, and delivery requirements
- Address client queries and concerns and coordinate with the relevant internal team to ensure timely resolution
- Prepare, update, and maintain accurate and detailed quotations based on client requirements
- Coordinate with transport and logistics partners regarding deliveries, shipment status, delays, and other delivery-related concerns
- Communicate with clients and transport offices to ensure smooth and timely delivery of orders
- Coordinate with respective vendors for office maintenance, repairs, services, and other facility-related requirements
- Maintain and regularly update enquiry records, client details, order information, payment records, and other required data in soft copy
- Coordinate with clients regarding the payment process, payment follow-ups, outstanding amounts, and payment-related documentation
- Maintain proper documentation and ensure that all relevant information is accurately recorded and updated
- Ensure smooth communication between clients, sales team, factory, transporters, vendors, and other internal departments
- Assist in other administrative and operational activities as required
- Serve as the point of contact for the service/complaint department
Benefits
- Cell phone reimbursement
- Provident Fund
