Nurse Manager, AC - Hillsborough Family Practice

About This Role

This nursing leadership role focuses on managing clinical operations and personnel for a family practice, ensuring high-quality, patient-centered care. The manager will oversee multi-specialty nursing services, contribute to strategic planning, and foster professional development within the clinical team.

Responsibilities

• Manage and coordinate patient care and personnel needs in a DUHS clinic
• Manage multi-specialty nursing services delivered within a specified clinic
• Manage the clinic in the absence of the HealthCare Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
• Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO)
• Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site’s mission and objectives
• Perform other related duties incidental to clinic operations
• Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities
• Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials
• Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling
• Counsel and conduct formal discipline of clinical staff as needed
• Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all clinical staff
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among various clinics
• Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes
• Promote education for patients, patient families, and the community
• Participate in direct patient care activities as a targeted strategy for role modeling or information gathering
• Cultivate exemplary customer service throughout the organization
• Promote effective communication skills including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution

Requirements

• Clinical Quality Management and Service management skills
• Orientation, Accountability, Planning, prioritization and time