Nurse Manager, AC - Hillsborough Family Practice

About This Role

This nursing leadership role focuses on managing clinical operations and personnel for a family practice, ensuring high-quality, patient-centered care. The manager will oversee multi-specialty nursing services, contribute to strategic planning, and foster professional development within the clinical team.

Responsibilities

• Manage and coordinate patient care and personnel needs in a DUHS clinic
• Manage multi-specialty nursing services delivered within a specified clinic
• Manage the clinic in the absence of the HealthCare Administrator/Practice Manager; be available on-call for emergencies involving the facility or staff
• Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement
• Identify clinical operational needs; manage appropriate levels of equipment and supplies, and monitor equipment maintenance
• Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with regulatory bodies (e.g., OSHA, JCAHO)
• Develop, document, implement, and monitor written policies and procedures reflective of the ambulatory healthcare site’s mission and objectives
• Perform other related duties incidental to clinic operations
• Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities
• Collaborate with the Health Center Administrator/Nurse Manager in determining fiscal requirements; submit budgetary recommendations including necessary nursing personnel and patient care materials
• Manage various personnel actions including, but not limited to, hiring, orientation, performance appraisals, promotions, and scheduling
• Counsel and conduct formal discipline of clinical staff as needed
• Collaborate in the development, implementation, and expansion of learning opportunities and skill development for all clinical staff
• Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among various clinics
• Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum, achieving desired outcomes
• Promote education for patients, patient families, and the community
• Participate in direct patient care activities as a targeted strategy for role modeling or information gathering
• Cultivate exemplary customer service throughout the organization
• Promote effective communication skills including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution

Requirements

• Clinical Quality Management and Service management skills
• Orientation, Accountability, Planning, prioritization and time
• Problem solving and innovation
• Initiative financial savvy
• Active Listening, effective communication; identifying and recruiting top talent
• Develop and retain talent
• Showing support- teambuilding, conflict prevention and management
• Motivating and influencing managing vision and purpose
• Working knowledge of regulatory requirements including North Carolina Nurse Practice Act Level Characteristics
• Bachelor's degree in Nursing is required
• Master's degree in Nursing strongly preferred
• Three years of nursing experience is required
• Current or compact RN licensure in the state of North Carolina
• BCLS certification required
• Nurses hired into leadership positions must obtain a leadership certification within three months of hire
• New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible

Benefits

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle
• Relocation Assistance (based on eligibility)

Important Details

• Schedule: 8am – 5pm, Monday – Friday

About the Company

Duke Health is committed to compassionate care, aiming to change the lives of patients, their loved ones, and the greater community. Duke Primary Care offers family, adolescent, and internal medicine services, as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Duke Primary Care Hillsborough provides comprehensive, family-centered care for patients of all ages, offering services from annual physicals to chronic condition management, women's health, and pediatric care, with on-site lab testing and X-rays.