About This Role
This mid-level management position oversees the nursing staff and clinical operations within a department to ensure quality patient care and efficient service delivery. The role involves collaborating with providers and support staff to meet established goals, directing and supervising nursing personnel, and coordinating efforts to maintain high standards of patient care.
Responsibilities
- Provide primary clinical operation oversight, including scheduling, billing functions, and patient care; and supervision of staff consistent with department goals, personnel policies, and individual job descriptions
- Meet regularly with Charge Nurses to review clinical updates, patient-care concerns, staffing and scheduling needs, workflow issues, and staff performance
- Develop staff schedules and ensure appropriate clinical coverage based on patient volume and organizational needs
- Oversee ordering of clinical supplies, medications, and vaccines
- Demonstrate leadership and strong clinical support to department staff
- Supervise RN, LPN, MA, and medical support staff
- Develop and monitor employee performance plans; monitor and evaluate nursing and support staff activity and take corrective action where needed
- Assist in the recruitment, development, orientation, and training of nursing and clinical staff
- Serve as a clinical leader in various projects and forums
- Provide telephone triage for patients seeking medical advice, assessing symptoms, determining the urgency of care, and directing patients to the appropriate level of service
- Serve as a clinical resource to nursing staff, Charge Nurses, and Providers for complex and high-risk patient concerns
- Ensure integration of nursing services with other patient care services in the facility and ensure nursing staff patterns are implemented
- Ensure smooth and efficient processing of patients in the department; ensure established quality assurance, Joint Commission, UDS standards, and infection control activities are performed according to policy
- Responsible for data collection systems, fulfilling grant requirements, and reporting statistical data necessary for grant purposes
- Attend mandatory supervisory nursing meetings and occasional weekend trainings as required
- Perform assessments and data collection in an ongoing and systemic manner, focusing on quality metrics
- Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence
- Provide nursing care services as needed, including but not limited to administering medications, assessing patient response to treatment, and generalized nursing care
- Positively represent SWCHC to internal and external clients
