About This Role
This field-based role is critical to delivering high-quality training and education to healthcare professionals and people with diabetes. The Nurse Educator provides technical device training to support best practices in diabetes management, focusing on the Continuous Glucose Monitoring (CGM) system. This role suits a candidate with a strong background in diabetes care, ideally as a Diabetes Specialist Nurse or Diabetes Dietitian, who approaches patient care and professional education with empathy and aims to improve outcomes.
Responsibilities
- Deliver engaging and effective training to healthcare professionals and patients in one-on-one and group settings
- Adapt training styles to suit a diverse audience, ensuring knowledge retention and application in both clinical practice and self-management
- Utilise digital and remote training tools to support virtual education when necessary
- Train patients and caregivers on the use of a continuous glucose monitoring (CGM) system and associated applications to enable effective diabetes management
- Provide tailored training support to patients initiating this new technology, ensuring confidence in self-care
- Approach patient education with strong empathy and understanding, ensuring individuals feel supported in managing their condition
- Work closely with healthcare teams to improve patient adherence and outcomes through structured education programs and follow up
- Offer compassionate, patient-centred guidance to enhance diabetes control with the use of continuous glucose monitoring (CGM) and overall well-being
- Provide expert technical guidance and support on the use and management of continuous glucose monitoring (CGM) to healthcare professionals and patients
- Be seen as a valued partner to the NHS with expert solution knowledge
- Offer on-site and remote support for healthcare professionals and patients implementing the continuous glucose monitoring (CGM)
- Assist in troubleshooting concerns related to the continuous glucose monitoring (CGM) system and provide proactive hypercare to maximise retention
- Build strong relationships with patients and key stakeholders, including nurses, GPs, endocrinologists, and other healthcare professionals
- Act as a trusted advisor, ensuring customer and patient needs are met through high-quality education and support
- Support commercial teams by providing clinical insights and expertise in customer discussions
- Maintain accurate training records and documentation in the Customer Relationship Management (CRM) system
- Provide insights and feedback to enhance CRM processes and improve efficiency
- Monitor training effectiveness and gather feedback to continuously improve educational offerings
Requirements
