About the role
As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.
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Provide second-level support for software products and automation systems, resolving issues efficiently.
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Utilize Jira Service Management for issue tracking and prioritization.
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Conduct root cause analysis on software and system issues, proposing effective solutions.
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Develop and maintain customized software configurations for customers.
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Drive continuous improvements to deployment processes and support tools.
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Engage in software development, creating advanced diagnostic utilities for field support.
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Maintain virtualized test environments for accurate testing.
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Collaborate with stakeholders to identify product enhancements, ensuring reliability.
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Update firewall configurations and security policies using approved tools.
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Administer web applications, manage user access, and release configuration files.
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Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
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Essential experience in supporting industrial automation, control systems, or complex software applications.
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Strong troubleshooting skills and expertise in root cause analysis for integrated systems.
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Knowledge of networking architecture and firewall administration is a must.
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Preferred experience with Linux-based systems and AWS cloud services.
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Experience in web application administration, user access management, and configuration management.
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Proficiency in SQL, Linux, Python, and virtualization technologies.
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Field experience supporting industrial automation systems is an advantage.
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Excellent communication skills for effective cross-team collaboration.
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Willingness to travel domestically and internationally for customer support and field deployments.
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