Night Auditor/ Hotel Front Desk
Hampton by Hilton
About the role
Job Summary:
We are seeking a detail-oriented Night Auditor with relevant skills & experience that align with the company's needs. The ideal candidate offers a blend of customer service and accounting skills. The Night Auditor handles overnight front desk duties like check-ins, guest requests, and reservations, while also performing crucial financial tasks such as reconciling daily transactions, balancing cash drawers, processing payments, and generating end-of-day reports for management. They ensure the hotel runs smoothly overnight, acting as the primary point of contact for guests, maintaining security, and preparing for the next business day. Strong customer service, math, and independent work skills are key to succeed in this role.
Top Skills for Night Auditors
- Problem-solving skills. You'll be on your own a lot, especially when unexpected problems pop up.
- Accounting skills. Since you'll be handling the day's financial wrap-up, good accounting skills are a must.
- Strong communication.
- Time management.
- Tech savvy.
Duties:
- Check in late-arriving guests and check out early departures.
- Answer phones, take reservations, and handle guest inquiries, concerns, and emergencies.
- Provide information, make bookings and schedule wake-up calls.
- Respond to guests and coordinate with other departments like housekeeping and maintenance.
- Reconcile all daily financial transactions (cash, credit cards) and balance cash drawers.
- Process and verify guest payments and prepare invoices for next-day checkouts.
- Run end-of-day (EOD) computer functions and generate financial reports.
- Investigate and resolve any discrepancies in accounts.
Skills:
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Excellent customer service skills with the ability to handle diverse guest requests and at time complaints.
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Strong phone etiquette and ability to effectively communicate over the phone.
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Keyboard typing skills
We offer a dynamic and supportive work environment, as well as opportunities for professional growth and development. If you are a team player who is passionate about delivering exceptional guest experiences, we look forward to hearing from you!
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Work Location: In person
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