Night Auditor

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary The Night Auditor is responsible for delivering exceptional guest service while overseeing overnight hotel operations, front desk activities, and daily financial auditing functions. This role reconciles hotel revenue transactions, prepares financial and operational reports, manages guest registrations and reservations, processes payments, and serves as a key point of contact during overnight hours. The Night Auditor also supports hotel operations by maintaining the marketplace, assisting guests with purchases and special requests, monitoring security-related matters, and ensuring compliance with company policies and applicable laws. Success in this role requires strong customer service, attention to detail, organizational skills, and the ability to work independently in a fast-paced hospitality environment.

Job Description DUTIES AND RESPONSIBILITIES :

• Deliver on the promise of Sonesta Service in all interactions with guests and clients in accordance with Sonesta G.U.E.S.T. standards.
• Perform daily night audit functions by balancing and reconciling room, food and beverage, tax, cashier, and guest account transactions to ensure the accuracy of hotel revenues.
• Prepare and distribute daily, weekly, and month-end financial and operational reports, including supporting documentation, to ensure accurate accounting of hotel revenues and expenses.
• Register guests, assign room keys, provide information regarding hotel services and loyalty programs, answer telephone inquiries, and assist guests with requests to ensure exceptional customer service.
• Support the operation of the hotel's marketplace by stocking and maintaining inventory, assisting guests with purchases of snacks, beverages, and other convenience items, and ensuring compliance with all applicable alcohol sales laws and regulations.
• Process guest payments and maintain cash-handling procedures, including posting charges, reconciling transactions, preparing deposits, and securing assigned cash banks.
• Manage individual and group reservations, including bookings, cancellations, modifications, and updates, while promoting room upgrades and other revenue-enhancing opportunities.
• Serve as the security point of contact during assigned shifts.