This night auditor role involves reconciling all hotel cashier transactions, compiling management reports, and ensuring the accuracy of guest billings. The position also requires performing guest service agent duties such as check-in, check-out, switchboard operation, and reservations.
Responsibilities
Work with and understand financial information and data, and basic arithmetic functions
Cross train in other accounting or hotel-related areas
Prioritize job functions in order to meet deadlines
Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
Audit and reconcile financial and statistical reports
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
Prepare and distribute month-end reports
Audit and reconcile all Front Desk and Food & Beverage Cashier
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
Ensure accuracy of all numbers reported including statistics
Input and update financial information into corporate communications network
Perform daily, weekly, monthly and annual data processing system functions as required
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
Ensure overall guest satisfaction
Respond to governmental inquiries upon receipt
Handle guest requests
Requirements
High School diploma or equivalent and/or one year of progressive experience in a hotel or related field
Computer knowledge/skills
Flexible and long hours sometimes required
Sedentary work
Late/Overnight shift
Maintain a warm and friendly demeanor at all times
Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Effective at listening to, understanding, and clarifying concerns raised by employees and guests
Multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
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Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Cross-train in other hotel related areas
Maintain confidentiality of information
Show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Nice to have:
Guest Service Experience
Benefits
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next
For Employees Based in Colorado:
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked
For Employees Based in California:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next
Important Details
Schedule: Late/Overnight shift
Application deadline: 10/19/2026
About the Company
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The Bellevue-Stratford, first opened in 1904, was reopened in 2024 as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street.
