About This Role
This night auditor role combines guest service representative duties with accounting responsibilities, focusing on the auditing, posting, and balancing of daily financial transactions. The position supports the hotel's efforts to deliver outstanding guest service and financial profitability by ensuring accurate billing and transaction recording.
Responsibilities
- Audit, post, and balance daily cashiers work for the hotel
- Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and resort fees to each guest’s account daily
- Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
- Ensure hotel billing standards are followed and create financial reports that detail various aspects of the hotel’s performance; ensure distributed to the appropriate departments
- Ensure credit card system reconciles to daily transaction lists
- Verify cash postings and verify cashier drops to ensure accuracy
- Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
- Greet all guests in a pleasant and professional manner
- Complete the guest registration and check-out procedures
- Answer telephone, transfer calls, and take messages when applicable
- Make hotel reservations for guests, including changes and cancellations
- Follow proper credit card procedures
- Maintain accurate bank during shift and use correct vouchers for specified transactions
- Respond to all guest needs and requests in a timely fashion
- Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
- Understand hotel service and programs
- Be knowledgeable of the geographical area and points of interest
- File appropriate paperwork as directed
- Ensure the front desk is adequately stocked of all supplies
- Understand hotel emergency procedures and evacuation protocols
- Collect payment for all guests at check-in and check-out; make changes as necessary
- Keep Front Office and Lobby area neat, clean, vacuumed, and dusted daily
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance is clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Speak with others using clear and professional language
- Establish and maintain open, collaborative relationships with employees and fellow management team members
