Night Auditor

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Night Audit.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!

What will you be doing?

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

• Follow up with guests regarding satisfaction with guest-related issues
• Process all guest check-ins & check-outs by confirming reservations, assigning rooms, and issuing and activating room keys
• Enter rewards information and enroll new members
• Process all payment types such as room charges, cash, checks, debit, or credit
• Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate
• Balance end of day account, review Front Desk Cash drops
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM
• Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
• Review shift logs/daily pass on and document pertinent information in the daily pass on
• Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
• Ensures compliance with all Front Office policies, brand standards, online training and procedures
• Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Able to work a flexible schedule, including evenings, weekends and holidays

What are we looking for?

• 1+ years’ experience as a Guest Service Agent or similar
• High school diploma or equivalent