Night Auditor

About This Role

This night auditor role involves overseeing the daily night operations of a property, including front desk activities and financial reconciliation. It suits a candidate who can ensure confidentiality, assist guests and team members, and maintain a safe environment.

Responsibilities

• Oversee the day-to-day night operation of the property, including front desk operations, and financial reconciliation and reporting
• Follow all procedures to ensure that all front office activities and services meet or exceed the established standards and goals
• Ensure confidentiality of all guest information and pertinent hotel data
• Assist guests, team members, and vendors during their shift
• Maintain a safe and secure environment for guests and team members
• Report security concerns and problematic situations immediately to the General Manager or appropriate party
• Respond and work to resolve guest issues and concerns as necessary
• Evaluate patterns or trends in guest concerns in order to plan and implement corrective actions
• Provide regular and ongoing communication with all departments in order to keep staff informed of updates, changes and/or problematic situations
• Ensure front office, reception area, lobby and storage areas are clean and organized
• Ensure all equipment is properly maintained and functioning
• Ensure all equipment is used only as intended
• Complete property walks routinely to monitor guest safety and security

Requirements

• Minimum 1 year hospitality experience required
• 2 years hotel/clerk experience strongly preferred
• Previous experience in cash handling and computerized Point of Sale system strongly preferred
• Strong written and verbal communication skills required
• Strong problem-solving and conflict resolution skills
• Ability to understand and apply labor and industry-specific laws and regulations
• Ability to park and retrieve guest vehicles
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked
• Basic negotiation skills and strong customer relations skills
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word

Nice to have:

• Bilingual skills (English/Spanish)

Benefits

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K benefits
• HSA/FSA Plans with employer contribution
• Values Based Culture