About This Role
The Night Auditor is responsible for preparing and managing all Night Audit tasks, overseeing front desk operations during the overnight shift, typically from 11 PM to 7 AM. This role involves guest registration, reservation management, daily report preparation, transaction balancing, and conducting security walks.
Responsibilities
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Initiate and complete the End of Day process
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)
- Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards
- Maintain Front Office computer system operation according to Avion Hospitality standards
- Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
- Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
- Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
- Follow safety and emergency procedures according to Avion Hospitality standards
- Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards
- Be familiar with all Avion Hospitality’s policies and house rules
- Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills
- Maintain radio contact with other associates during entire shift
- Have a working knowledge of security procedures
- Ensure associates are at all times, attentive, friendly, helpful and courteous
Requirements
- At least 1 year of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Must be able to work independently and with minimal supervision
- Knowledge of Accounting Principles
- Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must be able to work in a self-managed environment
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
- Must maintain composure and objectivity under pressure
Nice to have:
- College course work in related field
- Previous supervisory responsibility
About the Company
Avion Hospitality sets standards for hotel operations.
