The Night Auditor is responsible for preparing and managing all Night Audit tasks, overseeing front desk operations during the overnight shift, typically from 11 PM to 7 AM. This role involves guest registration, reservation management, daily report preparation, transaction balancing, and conducting security walks.
Responsibilities
Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
Maintain a friendly and warm demeanor at all times
Initiate and complete the End of Day process
Run all reports as required for Food and Beverage audit
Complete the Night Audit checklist for computer procedures daily
Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)
Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards
Maintain Front Office computer system operation according to Avion Hospitality standards
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to Avion Hospitality standards
Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards
Be familiar with all Avion Hospitality’s policies and house rules
Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills
Maintain radio contact with other associates during entire shift
Have a working knowledge of security procedures
Ensure associates are at all times, attentive, friendly, helpful and courteous
Requirements
At least 1 year of progressive experience in a hotel or a related field
High School diploma or equivalent
Must be able to work independently and with minimal supervision
Knowledge of Accounting Principles
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
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Must be proficient in Windows operating systems, company approved spreadsheets and word processing
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be able to work in a self-managed environment
Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
Must maintain composure and objectivity under pressure
Nice to have:
College course work in related field
Previous supervisory responsibility
About the Company
Avion Hospitality sets standards for hotel operations.
