About This Role
Working at the heart of the hotel's Guest Services Team, the Night Auditor ensures top-notch service with a smile, making every guest feel welcomed and valued. This role focuses on maintaining smooth, professional, and unforgettable operations from check-in to check-out, upholding high brand standards, and contributing to overall hotel security.
Responsibilities
- Demonstrate a commitment to guest service by responding promptly to guest needs and complaints
- Deliver exceptional guest service through responsive guest assistance in a professional manner
- Maintain Guest Service as the driving philosophy of the hotel
- Work efficiently to maximize productivity and guest care, following procedures set down in the Standards and Procedure Manual
- Bring urgent matters to the attention of the Front Office Manager and the management team
- Maintain standards of punctuality
- Attend meetings as requested and contribute new ideas and initiatives to the overall success of operations
- Maintain a professional and effective working relationship with all departments to ensure they are informed of any potential problems or situations
- Work and communicate in a professional and ethical manner with colleagues, assisting where necessary to achieve standards and in conjunction with company policies
- Contribute to the overall security of the Hotel by recognizing and correcting potential security problems
- Operate the system manually
- Run the computer through the nightly processing sequence to reset for the next day's use in balancing for applicable functions
- Audit all income postings and charges
- Send all required reports
- Block guest rooms
- Ensure full compliance with protocols and procedures related to any front office operations and emergencies on an ongoing basis
- Stay up to date on best guests and IHG Reward members
- Check cleanliness of lobby and public areas, proper lighting
- Check daily and weekly arrivals and prepare and check VIP arrivals, following up with other departments as needed
- Follow up and process No-Shows
- Coordinate and communicate with affected departments for out of order rooms, late check-outs, stay-overs, early arrivals, etc., to maintain Front Office functions properly and ensure guest satisfaction
- Answer guest inquiries, make reservations, process Market purchases, update folios, ensure proper postings, and attend to the needs of the guests
- Promote and maintain good public relations
- Motivate and maintain good staff relations
- Adhere to hotel policies
- Follow up on credit check report
- Bring forward any concerns to the Front Office Manager and the management team
- Adhere to and ensure neat appearance, as well as proper and appropriate attitude and behavior
- Monitor the current status of any promotional programs
- Remain up to date on all interfaced systems
- Know how to operate PMS, POS, and other front office equipment and interfaces
- Ensure issued front desk floats are correct at all times
- Be aware of what is happening at the hotel and surrounding area for the week
- Regularly review physical and reservation inventory
- Ensure shift checklists are accurately completed
Requirements
- Ability to commute/relocate to St. Albert, AB, or plan to relocate before starting work (required)
- 1 year of Front desk experience (required)
Nice to have:
- Prior knowledge/experience with Opera
Benefits
- Dental care
- Extended health care
- On-site parking
- Vision care
Important Details
- Schedule: open availability from Monday to Sunday, including holidays
- Employment type: full-time or part-time
About the Company
At the heart of our hotel is an energetic, organized, and empowered Guest Services Team that’s all about delivering top-notch service—with a smile! We’re here to make every guest feel welcomed, valued, and at home while keeping things running like a well-oiled machine. We take pride in upholding our brand’s high standards, ensuring every detail—from check-in to check-out—is smooth, professional, and unforgettable. Policies, procedures, and excellence? We’ve got them covered. Happy guests? That’s our specialty. With teamwork, a dash of fun, and a commitment to making every stay special, we create an experience that keeps guests coming back. Because great service isn’t just our job—it’s our passion!
