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Night Auditor at TownePlace Suites By Marriott Niagara Falls
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Home›Jobs›Hospitality & Tourism›Night Auditor

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Night Auditor

TownePlace Suites By Marriott Niagara Falls

RemoteFull timeMid levelPosted today
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About the role

Job Overview
We are seeking a friendly, dependable and service-focused Front Desk Agent to join our TownePlace Suites team. As the first point of contact to our guests, you will play a key role in creating a welcoming, comfortable experience. This role is responsible for delivering exceptional customer service while efficiently handling check-ins, check-outs, reservations and guest requests. This position is ideal for someone who enjoys interacting with people, thrives in a fast-paced environment and takes pride in delivering exceptional hospitality.

Responsibilities

  • Provide a warm and professional welcome to all guests
  • Complete check-ins and check-outs accurately and efficiently
  • Manage reservations, room assignments and guest accounts
  • Respond promptly to guest requests and questions
  • Answer phone calls and assist with inquiries
  • Handle payments and maintain accurate records
  • Communicate effectively with housekeeping and other departments
  • Resolve guest concerns with professionalism and care
  • Follow Marriott brand standards and hotel procedures
  • Assist with administrative tasks as required

Requirements

  • Strong customer service and communication skills
  • Friendly, positive and professional demeanor
  • Ability to multitask and stay organized
  • Reliable, punctual and responsible
  • Ability to work independently in a select-service environment
  • Availability for evenings, weekends and holidays
  • Problem solving mindset and attention to detail
  • Previous hotel or customer service experience
  • Experience with FOSSE or hotel PMS systems

Preferred Qualifications

  • Cash handling or payment processing experience
  • Open availabilty
  • Full-time or Part-time
  • Overnight shift (typically 11:00 PM – 7:00 AM)
  • Weekends and holidays as required

Pay: $17.50-$18.20 per hour

Benefits:

  • On-site parking

Experience:

  • Fosse : 1 year (required)

Work Location: In person

Job details

Workplace

Remote

Employment

Full time

Seniority

Mid level

Headquarters

Niagara Falls, ON L2E 3E8

Posted

Posted today

About company

Headquarters

Niagara Falls, ON L2E 3E8

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TownePlace Suites By Marriott Niagara Falls