About This Role
Working in a hotel overnight, the Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation.
Responsibilities
- Greet, register, and assign rooms to hotel guests
- Verify customer payment methods and process credit authorizations
- Maintain accurate records of room availability and guest accounts using the property management system
- Balance daily receipts and revenues, conducting income audits on posted revenues
- Assist guests with check-out processes, reviewing accounts and resolving discrepancies
- Answer phone calls promptly, directing inquiries or addressing guest needs
- Coordinate with overnight housekeeping or maintenance staff to resolve guest issues
- Make and confirm reservations, ensuring accurate data entry
- Provide guests with information on hotel services and local attractions
- Document guest feedback and escalate issues to management when necessary
- Perform nightly "bucket checks" to ensure compliance with hotel standards
- Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access
Requirements
- Previous experience in a hospitality or customer service role preferred
- Proficiency in basic bookkeeping and balancing financial transactions
- Strong communication skills, both verbal and written
- Proficient in using property management systems and office software
- Excellent customer service and problem-solving skills
- Ability to work independently and make decisions with minimal supervision
- Detail-oriented with strong organizational skills
Benefits
- Medical, dental, vision
- PTO
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks
Important Details
- Schedule: overnight shifts, including weekends and holidays
About the Company
Stonebridge is committed to equal employment opportunities.
