About This Role
This night auditor role at The Rose Hotel is a key ambassador of guest experience, safety, and operational excellence, blending accounting precision with heartfelt hospitality to ensure a seamless guest journey from dusk to dawn. The ideal candidate is a problem-solver, a self-starter, and embodies calm confidence while delivering memorable service to both leisure and business travelers during overnight hours.
Responsibilities
- Serve as the primary point of contact for guests during overnight hours, delivering service with warmth, professionalism, and poise
- Execute nightly audit procedures, including reconciling daily transactions, balancing accounts, and preparing key reports for hotel leadership
- Process guest arrivals, departures, and reservation modifications with accuracy and a high degree of personalization
- Resolve guest issues and special requests independently and effectively, ensuring satisfaction and timely follow-up
- Monitor property security and ensure guest safety by conducting scheduled property walks and responding to emergencies in alignment with hotel protocols
- Manage the overnight operation of the front desk, including verifying cash drawers, posting charges, and preparing folios
- Communicate notable incidents, guest feedback, and operational challenges through detailed handover reports to day shift managers
- Act as a liaison between housekeeping, security, engineering, and management when necessary to ensure smooth operations
- Maintain cleanliness and orderliness of the front desk and lobby areas, creating a welcoming environment even during quiet hours
- Support front office and accounting teams with data entry, system backups, and special projects as needed
- Demonstrate comprehensive knowledge of all hotel services, local attractions, and emergency procedures
- Remain composed in high-pressure situations while ensuring guests feel safe, heard, and valued
- Perform wake-up calls, coordinate late check-outs and early arrivals with appropriate departments
- Execute nightly backup of computer systems and secure sensitive financial data in accordance with company policies
- Occasionally assist with light concierge duties or guest amenities based on requests
- Perform other duties as assigned
Requirements
- Prior hotel front desk or accounting experience preferred
- Demonstrated ability to work independently with minimal supervision
- Strong organizational skills, attention to detail, and comfort with numbers
- Excellent verbal and written communication skills
- Proficiency in hotel property management systems (OnQ preferred, but not required)
- Comfortable handling confidential information with discretion and integrity
