About This Role
The Night Auditor performs end-of-day accounting tasks and overnight front desk duties, assisting late-night guests with check-ins, check-outs, and other requests. This role suits someone who values teamwork, takes ownership, and is passionate about serving guests with warmth and hospitality.
Responsibilities
- Perform all audit procedures as set forth by the Hotel and company, on a daily basis
- Perform and attribute all required audit reports
- Verify the status of all wake-up call requests and ensure they are properly handled
- Balance all cash receipts and work performed during the audit shift
- Prepare the front office for the 'A' shift and reset days business
- Act as a Guest Service representative during the night time hours
- Act as the manager on duty during the night time hours
- Attend and actively participate in all front office meetings
- Participate in all training and cross training programs
- Act as PBX operator during the audit shift
- Assist breakfast attendants by setting up breakfast areas as needed
- Perform other related duties as required
- Take the initiative to greet guests in a friendly and warm manner
- Report to work for scheduled shifts, on time and in uniform in accordance with company policy
- Know and comply with all company policies and procedures pertaining to this position and its duties
Requirements
- High school diploma, GED certification or equivalent experience preferred
- Bachelor’s Degree, and/or equivalent experience in a hotel or related field preferred
- Basic reading, writing, and math skills required
- 1-2 years of hotel front desk or night auditor experience preferred
- Customer service skills required
- Financial management skills required
- Brand systems knowledge preferred
Benefits
- Health, dental, vision, accident and short and long term disability insurance
- Pet insurance
- Gym membership discounts
- Paid time off
- Paid holidays
- Shamin Perk discounts on tickets, rental cars and attractions
- Footwear discounts
- 401K plan with company match
- Employee discounts at branded hotels
About the Company
Shamin Hotels was founded in 1978 by P.C. Amin and B.N. Shah, who purchased a bankrupt hotel in Lumberton, North Carolina. Today, Shamin Hotels is the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.
