About This Role
This night-shift post is responsible for the preparation and disposition of all Night Audit work, overseeing the Front Desk operation, registering guests, making reservations, preparing daily reports, and balancing transactions. The role suits a detail-oriented individual who can manage front desk operations and audit tasks during overnight hours.
Responsibilities
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Initiate and complete the End of Day process
- Run all reports as required for Food and Beverage audit
- Complete the Night Audit checklist for computer procedures daily
- Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.)
- Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards
- Maintain Front Office computer system operation according to Mid-Continent Hospitality
- Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am
- Handle and follow through on all guest request daily from 11:00 pm and 7:00 am
- Follow safety and emergency procedures according to Mid-Continent Hospitality standards
- Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards
- Be familiar with all Mid-Continent Hospitality policies and house rules
- Complete the initial direct bills daily and place on the Controllers desk; attach folio/banquet check back-up to the bills
- Maintain radio contact with Security/other employees during entire shift
- Have a working knowledge of security procedures
- Prepare and distribute the Daily Flash Report as needed
- Transfer the master or house accounts as necessary
- Ensure employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Maintain compliance with all company policies and procedures
- Perform related duties as assigned by Front Office Manager or any other member of management
Requirements
- At least 1 year of progressive experience in a hotel or a related field
- High School diploma or equivalent
- Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be able to work in a self-managed environment
- Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests
- Must maintain composure and objectivity under pressure
Nice to have:
- College course work in related field
- Previous supervisory responsibility
Important Details
- Schedule: Typically 11:00 pm - 7:00 am
About the Company
Mid-Continent Hospitality operates hotels and sets standards for safe and efficient hotel operations.
