Night Auditor

About This Role

This night auditor position involves balancing and reporting on various hotel areas, including food and beverage outlets, rooms, and the gift shop. The role ensures accurate and timely information, adherence to company policies, and fraud prevention.

Responsibilities

• Audit, balance, and report on all food and beverage outlets' cash and credit operations, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings, then reset all registers
• Audit, balance, post, and report on front desk transactions, including room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits
• Audit, balance, prepare, verify, and report on room information to provide Rooms Management with performance insights
• Prepare and input statistics and income journal sheets for daily reports
• Balance and close all bank ticket codes daily
• Run night audit final after ensuring all revenues are in balance nightly
• Resolve guest complaints within scope of authority, otherwise refer the matter to management
• Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Notify management of any problems resulting from guest complaints, intoxication, or disruptive behavior
• Greet and complete established check-in procedures for arriving guests daily, using both manual and computerized methods
• Facilitate guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell
• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Perform the duties of a Guest Services Agent, including express checkouts
• Assist in taking and placing wake-up calls, as needed
• May assist with In-Room Dining or amenity deliveries, following all standard food handling, sanitation, RBS, and health department guidelines
• Notify management of unsafe conditions, needed maintenance of any equipment, and any accidents

Requirements

• One to two years of accounting or Guest Services experience
• General knowledge of accounting and bookkeeping transactions commonly used at comparable hotel or resort
• Excellent customer service and communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction
• Ability to use computers programmed with accounting software to record, store, and analyze information