Night Auditor

About This Role

This night auditor role involves managing the front desk operations during the overnight shift, from 11 PM to 7 AM. The position is responsible for preparing and finalizing all night audit tasks, registering guests, handling reservations, and ensuring guest satisfaction. It suits a detail-oriented individual with strong communication and problem-solving skills.

Responsibilities

• Greet guests both in person and over the phone
• Coordinate guest check-in/check-out and assist guests with making reservations
• Answer guest questions and assist guests with any problems they may experience
• Monitor daily reservations and ensure assigned rooms are prepared prior to check-in
• Handle financial transactions (both cash and credit)
• Promptly assist with guest requests
• Actively listen to and resolve guest complaints
• Ensure cleanliness of the property and perform light cleaning duties if needed
• Prepare and dispose of all Night Audit work
• Prepare daily reports
• Balance transactions
• Conduct security walks

Requirements

• High school diploma or equivalent (Required)
• Ability to walk and bend frequently throughout shift
• Detail oriented
• Professional attitude
• Reliable transportation
• Ability to work independently
• 1 year of customer service experience (Required)

Nice to have:

• Front desk experience
• 1 year of Microsoft Office experience
• 1 year of hotel experience

Important Details

• Employment type: full-time or part-time
• Schedule: 8 hour shift; holidays; Monday to Friday; weekend availability; night shifts available

About the Company

We are looking for a Night Auditor to join our team for a hotel!