Night Auditor

About This Role

This night auditor role is responsible for ensuring the accuracy of Front Office accounting records daily, compiling financial information for the hotel, and tracking key operating statistics. The position involves preparing summaries of financial activities and posting charges to guest accounts, suitable for a detail-oriented individual with customer service experience.

Responsibilities

• Approach all interactions with guests and employees in a friendly and service-oriented manner, maintaining a positive demeanor
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay
• Process guests’ check-ins and check-outs as needed
• Assign rooms for the day per guest requests and reservation details
• Assist guests in booking and canceling reservations as needed
• Post room charges and taxes to guest accounts
• Process payments for guest bills
• Transfer charges and deposits to master accounts, verifying all account postings and balances
• Print and file reservations for the next business day
• Track room revenues, occupancy percentages, and other front office statistics
• Prepare a summary of cash, check, and credit card activities
• Verify postings and documents for accuracy
• Record, store, access, and/or analyze computerized financial information
• Follow the End of Day/Night Audit Checklist
• Perform wake-up calls
• Run end of day process in property management software (PMS)
• Stay current on developments within the hotel by reviewing communications to each shift
• Minimize loss of revenue by adhering to all established credit and inventory control procedures, including retrieving proper approval codes for cash and card paying guests
• Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
• Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Follow all company’s policies, procedures, and meet standards
• Maintain a clean and safe work environment and report any safety issues to management immediately
• Operate and drive shuttle (as applicable by property)
• Perform any other duties as assigned by management

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience required
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members
• Knowledge of reservation and POS systems
• Ability to work with computers and good knowledge of operating software preferred
• Ability to multi-task and be detail-oriented
• Team player
• Ability to work independently with minimal supervision in a high degree of autonomy
• Valid driver’s license and clean driving record (as applicable by property)

About the Company

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. They are a fast-paced, expanding company seeking team members who thrive on challenge, seek responsibility, and value their culture to lead them into the next generation of growth.