About the role
WE LOVE OUR WORK.
- Runs nightly reports to reset the system for next day operations.
- Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.
- Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.
- Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.
- Handles guest problems or complaints in a courteous and professional manner.
- Must have strong communication and organizational skills. Ability to take direction.
- Maintains knowledge of hotel, casino, outlet, and community events.
- Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
- Assumes ownership of positively influencing the guest experience.
- Contacts appropriate individuals or departments as necessary to resolve customer’s requests.
- Reviews shift logs and memos and documents pertinent information.
- Recruits assistance of hotel manager in unique situations.
- Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).
- Follows all company policies and procedures.
- Must maintain a professional and clean appearance.
- Speaks with others in professional language and can prepare and review written documents completely.
- Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
- Assists additional hotel departments as needed.
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.
EDUCATIONAL REQUIREMENTS:
- High School Diploma or equivalent.
- Minimum of one year of experience in a supervisory or leadership role.
LANGUAGE SKILLS:
- Fluent English language skills, both verbal and in writing.
- A second language is not required but is an advantage.
OTHER SKILLS AND ABILITIES:
- Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.
- Good keyboard skills and proven working knowledge of Microsoft Office.
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