About This Role
This night auditor position involves auditing, balancing, and reporting on various hotel areas to ensure accurate and timely information, compliance with company policies, and fraud prevention. The role also includes providing check-in and check-out services during night hours as needed.
Responsibilities
- Accurately audit, balance, and report on all cash and credit transactions, including checks, deposits, counts, house charges, promotional materials, and postings in accordance with established policies and procedures
- Reset all registers to ensure accurate and timely information
- Balance and close all bank ticket codes daily
- Accurately audit, balance, and prepare, verify, and report on room information to provide rooms management with overall performance information
- Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures
- Accommodate guest requests when possible within policies/procedures
- Assist guests with luggage as needed
- Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner
- Resolve customer complaints regarding basic housekeeping and maintenance issues personally, escalate issues as necessary, or report to other departments for resolution
- Carry guests' luggage
- Deliver express check-out documents
- Maintain complimentary food & beverage station
- Assist with breakfast set-up as needed
- Accurately complete and enter reservation calls in the reservation system
- Accurately complete any logs/reports as specified by management
- Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures
- Perform other duties as assigned by management
Requirements
- Solid working knowledge of related company and brand policies, procedures, and services
- General knowledge of other departments in the hotel
- Excellent interpersonal, written/verbal communication, and telephone etiquette skills
- Intermediate proficiency with Front Desk computer systems
- Excellent command of the English language; second language proficiency desirable
- Ability to compile mathematical facts and figures
- Excellent time management skills and ability to multi-task and prioritize work
- Excellent written and verbal communication skills
- Exceptional problem-solving skills
- Ability to maintain customer focus
- Excellent organizational and planning skills
- Ability to work well in a team environment