About This Role
This night shift role is a vital link between guest services and hotel operations, offering the opportunity to ensure seamless guest experiences, uphold hotel standards, and maintain operational excellence. The Night Auditor manages front desk activities, reconciles daily financial transactions, and provides exceptional customer service in a lively and fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management systems (PMS) such as Choice Advantage or similar platforms
- Handle guest inquiries via multi-line phone systems, providing accurate information and resolving issues promptly with excellent phone etiquette
- Conduct nightly audits by reconciling accounts, verifying reservations, and preparing financial reports to ensure accuracy for the next day’s operations
- Maintain guest relations by addressing concerns, offering solutions, and ensuring a positive experience throughout their stay
- Update and complete shift reports, incident logs, and other documentation to ensure smooth communication between shifts
- Assist with administrative tasks such as scheduling, guest billing, and property management system (PMS) updates in a multilingual environment if applicable
Requirements
- Previous experience in hospitality management or front desk operations within a hotel or resort setting is highly preferred
- Familiarity with hotel management software such as Choice Advantage or other property management systems (PMS) is essential
- Strong customer service skills with the ability to problem-solve quickly and effectively in a fast-paced environment
- Knowledge of hotel emergency procedures, guest services standards, and resort operations will contribute to success in this role
- Experience working with multi-line phone systems and handling guest relations during night shifts is advantageous
Nice to have:
- Bilingual or multilingual abilities
Important Details
- Schedule: 20.0 – 30.0 hours per week