About This Role
The Night Auditor welcomes guests and ensures their satisfaction from arrival to departure by providing high-quality services with a warm and friendly approach. This role contributes to a smooth and secure environment for all guests during the night.
Responsibilities
- Welcome all guests and take care of them from arrival through to departure
- Contribute to guest satisfaction by providing high quality services with a warm and friendly approach
- Ensure a smooth and secure environment for all guests during the night
- Ensure all diary events, flags and specials are actioned
- Check and pass on all guest mail, messages and parcels promptly
- Ensure an accurate cashiering balance is performed at the completion of shifts
- Complete all audit tasks as specified by the Night Auditors checklist
- Answer, as promptly as possible, all incoming calls
- Ensure reports are distributed
- Process wake-up calls
- Ensure necessary handover of information is passed on to the oncoming shift
- Perform any other duties requested by Manager
Requirements
- 1 year experience in retail, hospitality or a customer facing role
- Excellent communication skills
- Strong organisational skills
- A positive, can-do attitude
- Must be eligible to live and work in the UK
- Must be in possession of a current work visa
Benefits
- Free night stays in our UK hotels
- Up to 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere
- Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- Many more benefits and perks
About the Company
Accor is a pioneer in responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. The group aims to keep innovating and challenging the status quo.
