Job
The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career. New employees are hired at, or near the entry point shown, depending on qualifications and relevant experience. FLSA Status: Non-Exempt Safety Sensitive: NO Level II Screening: NO
Under the general direction of the Network Manager, position is responsible for providing a single point of contact for supporting users and maintains a user knowledge base of self-service solutions accessible from the intranet/internet. This job has no supervisory responsibilities. Responsibilities and Reporting During an Emergency Situation:
Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice. Non Essential Employees will not be required to work during a declared emergency. The employee’s Department Head will determine when the employee will be required to work. Perks and Benefits
Free city-paid employee health coverage, additional for spouse or family
3 weeks Paid Time Off (sick & vacation)
13 paid holidays
Pension plan & optional Deferred Compensation
City-paid life insurance
Optional Vision, Dental, and Disability Insurance
Tuition reimbursement
On-site Gym facility
And much more! Example of Duties
Responsible for repair and maintenance of networked computer peripherals in remote sites, including traveling to the remote site to provide the necessary support.
Acts as a technical resource to help users resolve equipment problems.
Installation, assembly and configuration of desktop computers, printers, scanners and other peripherals.
Install and configure upgrades of desktop operating systems and software (typically Microsoft products).
Install and configure virus software and updates for each machine.
Maintain adequate supplies for repair and refurbishment of hardware.
Salvage parts for use in building new equipment.
Conduct cable management of network.
Provide technical advice in the acquisition and upgrading of all computers and related equipment.
Document all service work performed and provide required reports to supervisor.
May be required to work in on-call status during assigned periods.
Log problem calls, prioritize service requests and assign and track work orders.
Troubleshoot desktop and office applications and printing problems.
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Tailored applications submitted
Support new users and resolve password errors.
Expedite equipment and software installations.
Track inventory and equipment.
Maintain user manuals and guides.
Identify recurring problems to assist in the development of user education and training programs.
Maintain knowledge base of problems and resolutions.
Conduct user and service level satisfaction analysis.
May require to drive a motor vehicle to accomplish assigned tasks.
This position requires regular and reliable attendance and the employee's physical presence at the workplace.
Performs other duties as assigned. Knowledge, Skills and Abilities
Knowledge of the Microsoft Office Suite of programs.
Knowledge of Windows operating systems.
Knowledge of information security principles and practices, including any of the following; security risk assessment standards, risk assessment methodologies, and vulnerability assessment.
Knowledge of operating system platforms, routers, network protocols, and security architecture.
Skill in troubleshooting and analysis.
Skill in customer service.
Skill in time management, organization and prioritization.
Ability to identify and solve user problems.
Ability to establish and maintain effective working relationships.
Ability to perform under frequent deadlines and/or in response to emergencies.
Ability to speak clearly and persuasively in positive or negative situations.
Ability to exercise judgment and make decisions in accordance with established laws, regulations, ordinances, departmental policies and procedures.
Ability to effectively operate necessary equipment, including but not limited to a personal computer, printer and standard office equipment.
Ability to deliver information, explain procedures, and to follow oral and written instructions. Supplemental Information
This work typically requires the following physical activities to be performed.
Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching.
Climbing – ascending, descending ladders, stairs, ramps, requires body agility.
Crawling – moving about on hands, knees, or hands, feet.
Crouching – bending body forward by bending leg, spine.
Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward.
Reaching – extending hands or arms in any direction.
Repetitive Motion – substantial movements of wrists, hands, fingers.
Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
Feeling – perceiving attributes of objects by touch with skin, fingertips.
Standing – for sustained periods of time.
Fingering – picking, pinching, typing, working with fingers rather than hand.
Grasping – applying pressure to object with fingers, palm.
Handling – picking, holding, or working with whole hand.
Stooping – bending body downward, forward at waist, with full motion of lower extremities and back.
Talking 1- expressing ideas by spoken word
Talking 2 – shouting to be heard above ambient noise.
Hearing 1 – perceiving sounds at normal speaking levels, receive information.
Hearing 2 – receive detailed information, make discrimination in sound.
Kneeling – bending legs at knee to come to rest at knees.
Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
Pulling - use upper extremities to exert force, haul or tug.
Visual Acuity 4 - operate motor vehicles/heavy equipment.
Visual Acuity 5 - close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.
Walking - on foot to accomplish tasks, long distances, or site to site.
Work performed is primarily: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Work Environment
May be required to work hours other than the regular schedule including nights, weekends, and holidays. Contact with internal and external customers, vendors, outside agencies and the general public. Occasionally exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration. Risk of electrical shock.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
