Network Technician

About This Role

This network technician role provides first-line support to customers, proactively monitoring network alarms and troubleshooting circuit faults. It suits a customer-focused individual with a flexible approach, capable of working effectively under pressure in a 24/7 shift environment.

Responsibilities

• Provide first-line support, handling customer enquiries and support issues using the ticketing system
• Proactively monitor network alarms and traps for customers via monitoring tools
• Troubleshoot circuit faults and work with carriers to achieve fault resolution
• Drive fault resolution to ensure SLAs are not breached
• Ensure issues are handled effectively by following SLA Guidelines

Requirements

• Experience of working within a customer focused role
• Knowledge of CompTIA Networking, JNCIA or CCNA certification
• Excellent verbal and written communication skills with a professional phone manner
• Flexible approach with the ability to work effectively under pressure

Benefits

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women

's network and culture club

• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

Important Details

• Schedule: 24/7 shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off

About the Company

Established in 2002, Exponential-e is a leading British-owned tech company that is achieving year-on-year revenue growth and reinvesting 95% of its profits back into its people and technology.