About This Role
This Network Technician role supports the information technology and telecommunications infrastructure for the Senior Living Division. You will assist the Systems Manager with implementation, support, and maintenance, working with end-users both over the telephone and on-site for various repairs and configurations.
Responsibilities
- Repair and troubleshoot hardware and operating systems for servers, computers, thin clients, PDAs, switches, printers, or other various networking components on the wide area network
- Assist network users with ensuring configuration and proper function of office and other software applications, including Word, Excel, Access, Outlook, Publisher, American Health Tech, Medicare/Medicaid programs, Reps, and Internet Explorer on the wide area network
- Audit backup tapes monthly
- Assist the Systems Manager - Senior Living Division on implementing clinical management systems at various facilities
- Assist the Systems Manager - Senior Living Division and any other IT staff in securing Electronic Protected Health Information
- Assist the Systems Manager
- Senior Living Division and any other IT staff and vendors on interface configurations, training, and implementation of new systems
- Configure phone systems as needed and work with phone vendors on supporting multiple phone systems
- Assist in providing technical guidance and support to facility staff
- Install and configure Windows 7 Professional and applications/software
- Install and configure components of Windows 2008 server as directed
- Troubleshoot Windows Kiosks and wireless handheld devices
- Create images for various computers and re-image computers as necessary
- Install or replace PC and server hardware as needed
- Respond to support issues onsite or remotely for calls that are submitted via email, helpdesk, and phone
- Create, modify, and delete user accounts and exchange mailboxes in a Windows 2003/2008 domain structure, with Exchange 2010
- Create users in Clinical Management / Billing system as directed
- Log all requested and completed work into the help desk software application
- Perform other duties as assigned
Requirements
- Associate or higher degree preferred
- Microsoft Certified Professional (MCP) required
- Microsoft Certified Systems Administrator (MCSA) preferred
- Minimum of three (3) years experience as computer technician, network technician, network engineer, or network administrator support required
Important Details
- Schedule: Must be able to walk, sit, stoop, and stand intermittently throughout the workday; must be able to work with hands and fingers throughout the workday
