Network Technician

About This Role

This role provides front-line support for network issues, creating tickets and offering general network guidance. The position suits a candidate who thrives in a fast-paced, goal-oriented environment that values accountability and clear communication.

Responsibilities

• Open tickets or respond to support requests from partners within defined SLAs
• Apply basic tier 1 configuration changes to remote client systems, including wireless access points, switches, and firewalls
• Maintain documentation of existing systems as changes are made
• Perform firmware updates on remote client systems
• Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken

Requirements

• 1+ years of networking experience or current Network+ / PCNA or equivalent certification
• Novice level understanding of Layers 1-3 of the OSI Model
• Novice level understanding of wireless local area networks
• Experience supporting customer environments in a helpdesk/support capacity
• Ability to manage multiple tasks and prioritize effectively
• Consistently demonstrates professionalism
• Written communication skills
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
• Verbal interaction skills
• Personal presentation skills
• Availability nights/weekends as needed

Nice to have:

• Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
• Proficient in Microsoft Office Suite
• Outlook for email and calendar management
• Word for document creation and formatting
• Excel for basic data analysis and organization