This Network Technician role supports a client's infrastructure, providing network, audiovisual, server, storage, printer, and laboratory computing support. The position requires strong customer service, communication, and organizational skills, along with the ability to work independently and coordinate with remote technical teams, customers, and vendors.
Responsibilities
Troubleshoot network issues and provide onsite hands-and-eyes support for remote Level 2 and higher support analysts
Deploy network infrastructure, including base configurations, physical equipment installation, and cabling
Coordinate cable vendors installing and troubleshooting copper and fiber infrastructure
Support wired, wireless, local area network (LAN), and wide area network (WAN) technologies
Connect laboratory equipment to the network and troubleshoot connectivity issues
Support different laboratory network segments, including Chemtech, domain-joined, and non-domain-joined environments
Understand laboratory instruments’ network connections to assist customers and coordinate issue resolution
Install and support operating systems and applications on laboratory computers
Perform backups, patching, S1 updates, local account administration, and system configuration
Set up and support proxy PCs and virtual machines as needed
Provide hands-on support for server and storage infrastructure
Rack and cable server equipment
Perform minor repairs involving field-replaceable components, such as hard drives
Escort and assist vendors performing installations and break/fix work
Set up and configure Zoom infrastructure
Coordinate and oversee AV vendors during project installations
Work with the AV engineering team on room evaluations and designs
Partner with business customers to plan project deliverables across multiple infrastructure disciplines
Coordinate with client IT project teams on projects requiring onsite IT services
Support desktop deployments, new building construction, end-of-life hardware replacements, and printer projects
Apply project planning, progress tracking, stewardship, and management-of-change practices
Participate in Agile work processes and infrastructure projects
Requirements
Hands-on experience supporting network and IT infrastructure
Working knowledge of wired and wireless networks, LAN/WAN technologies, and copper and fiber connectivity
Millions of jobs, with real people getting hired every day
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Tailored applications submitted
Ability to troubleshoot operating systems, applications, printers, and network-connected equipment
Familiarity with server hardware, storage systems, equipment racking, and cabling
Strong oral and written communication, customer service, and organizational skills
Ability to work independently, manage priorities, and collaborate with remote support teams and vendors
Knowledge of Agile practices and project coordination
Willingness to travel and participate in an on-call rotation
Ability to complete a standard background check
Work in an operational chemical-processing environment with associated hazards and risks
Drive between sites and within the manufacturing complex
Physically handle and transport IT equipment, with or without reasonable accommodation
Provide and wear required personal protective equipment, including flame-resistant clothing (FRC), steel-toe boots, a hard hat, safety glasses, and gloves
Follow all applicable site safety, security, and change management procedures
Nice to have:
ServiceNow experience
Important Details
Travel: Required to surrounding locations, with eventual support of multiple Midwest sites
On-Call: Participation in the Midwest team’s rotation, approximately once every five weeks following onboarding and training
About the Company
EMCO Technologies is seeking a self-motivated Network Technician to support our client's infrastructure in Olathe, Kansas.
