Network Technician

About This Role

This role involves maintaining local and remote computer networks, storage, and server activities across all college locations. The Network Technician will work independently or in coordination with peer technicians to ensure the smooth operation of the college's IT infrastructure.

Responsibilities

• Assist with the configuration, installation, and maintenance of network hardware and software
• Support the management of the Jackson College backend network and computer infrastructure
• Help install and test network components and software upgrades
• Aid in the research and management of network security systems
• Help maintain and monitor network performance
• Report information security threats to IT management as instructed
• Help perform routine updates for servers and server infrastructure
• Become familiar with JC IT network standards, policies, and support procedures
• Collaborate with other departments to help resolve IT related issues
• Support the development and implementation of disaster recovery procedures
• Assist with logging and analyzing network trends
• Learn and recommend performance-driven alternatives for supported services
• Provide technical support under supervision for the Solution Center
• Understand, support, and actively demonstrate the College’s beliefs, values, mission, and vision

Requirements

• Basic knowledge of Windows, software troubleshooting, and network protocols
• Familiarity with LAN and Virtual Machine design, deployment, support, and monitoring
• Proficiency in Microsoft Office tools
• Understanding of data backup storage and recovery systems
• Willingness to learn and use relevant technologies
• Ability to work under supervision and as part of a team
• High school diploma or equivalent; some college or technical training preferred
• Valid driver's license
• Ability to read, analyze, and interpret common scientific and technical journals, and legal documents
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the college community
• Ability to effectively present information orally or in written form
• Ability to quickly develop written and verbal communication for mass distribution to customers during college-wide network disturbances
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations