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Our client is currently seeking a qualified Network Technician to join their team onsite and provide end-user support. This role is responsible for providing Asset Management and Material Inventory functions as a member of the onsite Network team maintaining network environments and supporting second level and third level support teams.
Duties And Responsibilities
Maintain network environments (Office, Lab, Datacenter, IT comm rooms, Factory) in support of Layer 1 physical touch (Smart Hands)
Perform Asset Management, Material Inventory, Receiving and material transfers of network devices/components, RMA’s, Monthly & Quarterly IT Room Audits, and fulfilling customer Service Requests
Assist and provide Service Request Support working with onsite team members and or remote Network Support Teams to install hardware or patch cables to enable new services for customers
Assist and provide Incident/Task support by working with onsite team members and or remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components
Assist and participate in Hardware Rack & Stack installation of Network equipment, cable management, and installation of required Fiber and Copper Patch cables, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration
Receive Hardware shipments for data center equipment landings
Locate and Validation of Purchase Orders, documenting accuracy of all hardware and components received
Updating and maintaining accurate Asset records in ServiceNow asset database
Unboxing and Recycling of materials
Move Equipment from dock to storage rooms, staging areas and or to DC racks
Installation or retrofitting of network/server racks - rail and shelving installation
Power and network cable installation and cable management
Scanning and Labeling of installed devices (network or server)
Designate parts identified for spare part stock inventory
Proper e-waste handling and disposal
Equipment shipping and receiving as needed
Provide Escort Service for vendors/techs
Work Request Tasks from ServiceNow ticket system
Skills And Qualifications
Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1 to 3 years of progressive experience in the specialty in lieu of every year of education
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2+ years of experience in racking, stacking, connecting, and providing basic support of networking hardware and cabling
Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
Must be able to work independently as well as in teams of 3-4 and be flexible
Must be able to lift 35 lbs. solo
Must be willing to travel between buildings using personal car/foot
May be required to walk/sit/stand/crawl/kneel for extended periods
Must have excellent customer service skills and written/verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
Ability to work in datacenters, networking rooms. Should be able to communicate by telephone, email, or face to face
Preferred Qualifications (but Not Required For L2)
Knowledge or experience in:
Structured Network Cabling
Copper: Cat5, Cat5e, Cat6, Connector Types - RJ45
Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
WIFI H/W
Wireless LAN Controllers
Wireless Access Points
Networking
IP Addressing, Layer 2 VLAN etc.
Experienced in Ethernet Switching H/W
Chassis, Supervisor, Line Cards, Power Supplies etc.
Transceiver (SFP/QSFP) Types – SX, LX, SR, LR etc.
Benefits
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity:CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.**
Rhode Island Applicants: **THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
