This position supports the deployment, administration, and ongoing operation of property technology across commercial and residential real estate assets. It combines hands-on networking and infrastructure support with smart-home technology, connected devices, vendor management, project coordination, and stakeholder engagement. The role is approximately 60% technical and 40% stakeholder-facing, with responsibilities that include technology deployment, presentations, strategic planning, and collaboration on portfolio-wide initiatives.
Responsibilities
Support and troubleshoot network switches, routers, firewalls, wireless access points, LAN/WAN connectivity, TCP/IP, wireless protocols, VoIP, and ISP services
Diagnose hardware, software, network, and connectivity issues across commercial and residential properties
Monitor system health, user provisioning, and platform performance to maintain reliable technology operations
Assist with the deployment and support of Connected Communities and smart-home technology programs
Support smart locks, access control systems, video intercoms, community-wide managed Wi-Fi, package lockers, IoT devices, and other connected-property solutions
Partner with onsite property teams, operations, marketing, engineering, and asset services to encourage technology adoption and support successful implementations
Coordinate with third-party technology vendors, internet service providers (ISPs), and managed service providers (MSPs) to resolve service interruptions and technical issues
Manage support tickets, escalations, incident response, root-cause analysis, and issue resolution through closure
Track vendor performance, service issues, and ongoing technical requirements
Collaborate with internal teams and external partners to coordinate technology rollouts and portfolio-wide initiatives
Present project updates, technical recommendations, and improvement opportunities to stakeholders
Contribute to technology strategy, implementation planning, and process improvements
Manage multiple projects, priorities, and stakeholders while communicating technical information clearly to nontechnical audiences
Maintain telecommunications inventory across commercial and residential properties
Assist with monthly recurring billing, investigate discrepancies, and coordinate billing disputes
Support property acquisitions and dispositions through technology assessments, equipment recovery, account transfers, service migrations, and service disconnects
Requirements
Bachelor’s degree in Information Technology, Telecommunications, Engineering, Business, or a related discipline
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
4–6 years of Network engineering/infrastructure-level technology experience
Strong hands-on networking knowledge, including switches, routers, firewalls, wireless access points, LAN/WAN, TCP/IP, wireless protocols, VoIP, ISP service delivery, and network connectivity
Experience troubleshooting hardware, software, wireless, and connectivity issues
Experience supporting technology deployments and coordinating with external vendors, ISPs, MSPs, or service providers
Strong analytical, organizational, communication, and customer-service skills
Ability to manage multiple projects, priorities, and stakeholders simultaneously
Strong problem-solving skills and ownership of technical issues through resolution
Ability to work with technical teams, business stakeholders, vendors, and onsite property teams
Willingness and ability to travel to commercial and residential properties as needed
Nice to have:
Hands-on experience with smart-home technology, including smart locks, access control, video intercoms, managed Wi-Fi, package lockers, IoT devices, or similar connected-property platforms
Experience in commercial real estate, multifamily housing, REITs, property management, or hospitality
Familiarity with property management systems (PMS), customer relationship management (CRM) platforms, and related integrations
Experience with Yardi or similar property management software
Experience coordinating technology projects, cross-functional implementations, and portfolio-wide deployments
Experience supporting acquisitions, dispositions, due diligence, technology integrations, account transfers, and service migrations
Knowledge of telecommunications inventory, recurring service billing, and vendor management
Familiarity with AI tools and large language models, including Microsoft Copilot, Google Gemini Enterprise, Claude, or OpenAI
Relevant industry certifications, such as CompTIA Network+, Security+, ITIL Foundation, CCNA, PMP, Certified Wireless Network Administrator (CWNA), or equivalent
Important Details
Work model: Hybrid — 4 days onsite, 1 day remote
Schedule: Monday–Friday, 8:00 AM–5:00 PM
About the Company
We are seeking a Network Engineer/Infrastructure Technician to support the deployment, administration, and ongoing operation of property technology across commercial and residential real estate assets.
At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately.
