Network Technician

About This Role

This position supports the deployment, administration, and ongoing operation of property technology across commercial and residential real estate assets. It combines hands-on networking and infrastructure support with smart-home technology, connected devices, vendor management, project coordination, and stakeholder engagement. The role is approximately 60% technical and 40% stakeholder-facing, with responsibilities that include technology deployment, presentations, strategic planning, and collaboration on portfolio-wide initiatives.

Responsibilities

• Support and troubleshoot network switches, routers, firewalls, wireless access points, LAN/WAN connectivity, TCP/IP, wireless protocols, VoIP, and ISP services
• Diagnose hardware, software, network, and connectivity issues across commercial and residential properties
• Monitor system health, user provisioning, and platform performance to maintain reliable technology operations
• Coordinate firmware upgrades, security patches, testing plans, corrective actions, and technical documentation
• Assist with the deployment and support of Connected Communities and smart-home technology programs
• Support smart locks, access control systems, video intercoms, community-wide managed Wi-Fi, package lockers, IoT devices, and other connected-property solutions
• Partner with onsite property teams, operations, marketing, engineering, and asset services to encourage technology adoption and support successful implementations
• Coordinate with third-party technology vendors, internet service providers (ISPs), and managed service providers (MSPs) to resolve service interruptions and technical issues
• Manage support tickets, escalations, incident response, root-cause analysis, and issue resolution through closure
• Track vendor performance, service issues, and ongoing technical requirements
• Collaborate with internal teams and external partners to coordinate technology rollouts and portfolio-wide initiatives
• Present project updates, technical recommendations, and improvement opportunities to stakeholders
• Contribute to technology strategy, implementation planning, and process improvements
• Manage multiple projects, priorities, and stakeholders while communicating technical information clearly to nontechnical audiences
• Maintain telecommunications inventory across commercial and residential properties
• Assist with monthly recurring billing, investigate discrepancies, and coordinate billing disputes
• Support property acquisitions and dispositions through technology assessments, equipment recovery, account transfers, service migrations, and service disconnects

Requirements

• Bachelor’s degree in Information Technology, Telecommunications, Engineering, Business, or a related discipline
• 4–6 years of Network engineering/infrastructure-level technology experience
• Strong hands-on networking knowledge, including switches, routers, firewalls, wireless access points, LAN/WAN, TCP/IP, wireless protocols, VoIP, ISP service delivery, and network connectivity
• Experience troubleshooting hardware, software, wireless, and connectivity issues
• Experience supporting technology deployments and coordinating with external vendors, ISPs, MSPs, or service providers
• Strong analytical, organizational, communication, and customer-service skills
• Ability to manage multiple projects, priorities, and stakeholders simultaneously
• Strong problem-solving skills and ownership of technical issues through resolution
• Ability to work with technical teams, business stakeholders, vendors, and onsite property teams
• Willingness and ability to travel to commercial and residential properties as needed

Nice to have:

• Hands-on experience with smart-home technology, including smart locks, access control, video intercoms, managed Wi-Fi, package lockers, IoT devices, or similar connected-property platforms
• Experience in commercial real estate, multifamily housing, REITs, property management, or hospitality
• Familiarity with property management systems (PMS), customer relationship management (CRM) platforms, and related integrations
• Experience with Yardi or similar property management software
• Experience coordinating technology projects, cross-functional implementations, and portfolio-wide deployments
• Experience supporting acquisitions, dispositions, due diligence, technology integrations, account transfers, and service migrations
• Knowledge of telecommunications inventory, recurring service billing, and vendor management
• Familiarity with AI tools and large language models, including Microsoft Copilot, Google Gemini Enterprise, Claude, or OpenAI
• Relevant industry certifications, such as CompTIA Network+, Security+, ITIL Foundation, CCNA, PMP, Certified Wireless Network Administrator (CWNA), or equivalent

Important Details

• Work model: Hybrid — 4 days onsite, 1 day remote
• Schedule: Monday–Friday, 8:00 AM–5:00 PM

About the Company

We are seeking a Network Engineer/Infrastructure Technician to support the deployment, administration, and ongoing operation of property technology across commercial and residential real estate assets.